FAQs

+ Is Zencare free to use?

Yes! It's completely free to use Zencare to find a therapist and schedule an initial call.

+ Is there a limit to the number of free initial calls I can book?

You can book as many free initial calls as needed to find the right therapist for you! Please be respectful of providers' time too, and let them know if you find a therapist and need to cancel your call :)

+ What does Zencare's therapist vetting process entail?

We have a 30min-1h video interview with providers to learn about their specialties, training, and continuing education. We've developed our vetting questions with the help of expert therapists and psychiatrists in each specialty field, as well as the guidance of our Medical Advisor, Dr. Stephanie Hartselle, MD. Dr. Hartselle is a psychiatrist and Assistant Professor of Psychiatry at Brown University and provides input on all potential provider members. Finally, we conduct background and license checks for all our providers.

+ Where does the name "Zencare" come from?

We named our company "Zencare" because we're on a mission to make the process of finding great care pleasant, smooth, and comforting – a "zen" experience!

+ Why should I use Zencare?

The most tangible benefit of using Zencare is saved time, effort, and frustration. Typically, looking for the right therapist can take hours to search across multiple listings, insurances, and practitioner websites. You might go through a list of a dozen names, call each therapist, leave voice messages, and play phone tag for a days just to find ten minutes to chat on the phone! And after all that, you may ultimately learn they don't take your insurance or aren't accepting new clients. With Zencare, you have all the information you need at your fingertips, and you can book a free inital phone call directly on their profile.

Searching for a therapist is also like dating. You want to find a great personal fit since this is someone with whom you're sharing personal information and trusting your well-being. Zencare provides you with photos and videos to make an educated decision in this important process.

Finally, we work with providers who are dedicated to being responsive and making care accessible and effective.

+ Do I need to be a student to use Zencare?

Anyone can use Zencare! You don't have to be a student. Make sure you indicate your age group / background in the filters when you're searching for your therapist, as therapists see different clientele. You can search here for Rhode Island and Massachusetts.

+ Is Zencare available in my city?

Currently, Zencare serves most regions in Rhode Island and the Greater Boston Area (including Cambridge, Arlington, Brookline, Lexington, and Newton). We're continually expanding our services. If you're interested in helping us expand, please email us. We'd love to hear from you!

+ I can't find a therapist who accepts my insurance. What should I do?

We're actively working on expanding our network so that you have more options to choose from, including insurances! Fill out this form if you can't find a therapist with your insurance, and we'll conduct a custom search. Some insurances are limited in certain cities, but we'll do our best to connect you with someone.

Sometimes, your mental health benefits are administered by a different entity than your insurance company. Check the back of your insurance card to see if a different company is listed for your mental health benefits!

+ Can any therapist join Zencare?

Zencare places a high priority on quality care, and only therapists who go through our rigorous qualification process can join as a member.

Below are some of the requirements for becoming a Zencare therapist. A Zencare team member meets with every therapist to ensure they are a good match with our mission, too!

Vetted. Every Zencare therapist goes through our vetting process, which includes an interview with our team.

Licensed and in good standing. Zencare therapists must be licensed nationally and at the state level, and in good standing with their state health departments.

Dedicated to improving access to care. We look for therapists who are excited to make access to great care easier for clients like you, including adopting self-introductory videos and a way to book phone consultations online!

+ Why don't you have more therapists on Zencare?

Zencare has a selective therapist community as a result of our rigorous, referral-driven qualification process. We've personally experienced going through long lists of names that don't tell you much, and know how overwhelming it can be! Our goal is to focus on quality care, so you don't have to parse through hundreds of provider names and can instead make an educated decision based on robust information on a selective, trusted group.

That said, we're actively working on increasing our network so that you have more options to choose from, including insurances and ethnic diversity of therapists. If there is a therapist you'd recommend, please let us know here!

+ I'd like to see a therapist who shares my cultural background.
Are you increasing the ethnic diversity of therapists on the site?

Yes! We're certainly working on that and absolutely agree it's important. Our founder is Asian and has experienced the frustration of finding a therapist who shared her background, too! Unfortunately, there are geographical limitations. If you or your friends know therapists from different ethnic backgrounds, please let us know here. We're dedicated to increasing the diversity of therapist backgrounds while maintaining high quality of care!

+ How does Zencare make money?

Therapists pay a membership fee to join Zencare. We help therapists reach clientele they are passionate about seeing, establish an online booking tool for phone consultations, and build a professional online presence so clients like you can find a great match! Zencare also offers therapists opportunities to meet with colleagues so they can learn from each other's expertise, continue to master their profession, and deliver the highest quality care to you.

+ Why can’t I book an in-person appointment directly on Zencare?

We encourage phone consultations before in-person appointments for two main reasons.

First, phone consultations allow clients like you to chat briefly with a therapist, ask questions, and assess whether she or he will be a good personality fit for you – all without a copay and without having to trek to an office! Too often, people go to a therapist’s office, only to realize five minutes into the appointment that they are not a good match. The photos and videos are a good start to making an educated decision about your preferred therapist, and the phone consultation is an extra opportunity to learn what it would be like to see the therapist.

Second, phone consultations allow therapists to determine whether they are the best professional for you! Like any healthcare professional, therapists have different specialty areas, and based on a quick call, can assess whether you are a good match.

+ How can I get involved?

We're so excited that you're interested in helping our mission! Please email us. We'd love to hear from you!