Please note this is not a full list of insurance companies. 
Updated 2015.09.26

Aetna  ·  Blue Cross Blue Shield  ·  Empire Blue Cross Blue Shield  ·  Brown University Student Health Insurance  ·  Cigna  ·  Harvard Pilgrim  ·  Multiplan  ·  RISD Student Health Insurance  ·  Tricare  ·  Tufts  ·  United Health

Aetna (contact page)

"To speak to someone about your Aetna coverage, please call the Member Services phone number on your Aetna ID card. Or log in to your secure member website, where you can find a phone number that is specific to your coverage.

If you do not have an ID card or cannot log in to your secure site, you may call our Corporate Contact Center at 1-800-US-AETNA (1-800-872-3862). This is not a Member Services phone number. You will be transferred to the Member Services group that handles your Aetna coverage. The Corporate Contact Center is staffed Mon-Fri, 7 a.m. – 7 p.m. ET."

Blue Cross Blue Shield

Because Blue Cross Blue Shield is made up of  36 independent and locally operated Blue Cross and Blue Shield companies, you can look up your plan on this page and find the appropriate phone number.  (Sorry it's a hassle!)

Brown University Student Health Insurance (website) (contact page)

University Health Plans, Inc. 
Local: (617) 472-5324
Toll-Free: (800) 437-6448

Cigna (contact page)

For general information contact Cigna Behavioral Health: 1.800.433.5768

Empire Blue Cross Blue Shield

Most therapists who are in-network with Blue Cross Blue Shield should be in-network with Empire Blue Cross Blue Shield.

You can look up a therapist on Empire BCBS's website.

  • You can search as a member or as a guest.
  • Under "What type of care are you searching for?" choose "Medical."
  • Under "I'm looking for a" choose "Behavioral Health."

Harvard Pilgrim Health Care (contact page)

"Member Services888-333-4742
Business Hours* (Eastern Time): 
Monday, Tuesday & Thursday: 8 a.m. to 6 p.m.
Wednesday: 10 a.m. to 6 p.m. 
Friday: 8 a.m. to 5:30 p.m.

Ask Member Services and we'll respond to your secureHPHConnect message.
Ask Member Services and we'll respond to your personal e-mail."

Multiplan (contact page)

"Health Plan Participants:
For questions concerning benefits coverage and eligibility, pre-authorization requirements and the status of claims, please contact your health plan administrator directly. The service number should be listed on your healthcare ID card.

To locate a participating provider, please refer to the instructions on your healthcare ID card as your health plan may have established a telephone number customized for the plan. Otherwise, you may call one of the following telephone numbers or visit

  • For the PHCS Network, 800-922-4362
  • For PHCS Healthy Directions, 800-678-7427
  • For the MultiPlan Network, 888-342-7427
  • For the HealthEOS Network, 800-279-9776

You can also find answers to many common questions in our Patients section, including Patient FAQs."

RISD Student Health Insurance (website) (contact page)

University Health Plans, Inc. 
Local: (617) 472-5324
Toll-Free: (800) 437-6448

Tricare (contact page)

"The U.S. regional contractors provide customer service for all plans except TRICARE For Life and the US Family Health Plan. The overseas contractor provides customer service for all overseas plans.

Not sure which region you're in? Visit the Regions Page to learn more.

North Region
Regional Contractor: Health Net Federal Services, LLC 
1-877-TRICARE (1-877-874-2273)

South Region
Regional Contractor: Humana Military, a division of Humana Government Business 

West Region
Regional Contractor: UnitedHealthcare Military & Veterans 
1-877-988-WEST (1-877-988-9378)"

Tufts (contact page)

Massachusetts - Mental Health
(800) 208-9565
Monday - Thursday 8:30am to 5:00pm;
Friday 10:00am to 5:00pm

Rhode Island - Mental Health
(800) 208-9565
Monday - Thursday 8:30am to 5:00pm;
Friday 10:00am to 5:00pm

CareLink Members - Mental Health
(800) 232-1164 
Monday - Thursday 8:30am to 5:00pm;
Friday 10:00am to 5:00pm

United Health (contact page)

Choose your state from the dropdown on this page and it'll take you to their phone numbers.