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Operations & Support Manager

Full-Time | Brooklyn, NY | Start date as soon as possible

To apply, send a resumé and cover letter to hello@zencare.co with subject line:
'Application: Operations & Support Manager'

About Zencare

Zencare is a small women-led team doing big things in the mental health world - we are a marketplace that helps thousands of young professionals and college students find their ideal talk therapist.

Zencare started as a solution to a common problem: it's really difficult to find a therapist online. Zencare streamlines the process and empowers therapy-seekers through up-to-date availability and insurance information, introductory videos, and a vetted network to ensure quality care.

About the role

Zencare is looking for a highly detail-oriented, operations and project management master to join our team as Operations and Support Manager! You will wear many hats in this role, with the ultimate goal of ensuring the highest satisfaction among therapists who share our mission to increase access to quality mental health care.

Customer support responsibilities include: responding to customer support emails, fielding client emails to ensure therapists and clients connect, and analyzing therapist profiles to optimize their practice growth. Project management responsibilities include: overseeing and strategically improving customer onboarding, identifying prospective therapists who would be a good fit for our network, managing photographers, creating and updating therapist profiles, and writing professional statements.

This is a great opportunity to become an operational guru, project management expert, and customer support specialist as a highly valued member of a small, mission-driven, women-led health tech company!

What you bring:

  • Stellar project management skills: You will be managing multiple work streams - you’re highly organized and able to ruthlessly prioritize. You’re quick to get tasks done and to respond to emails. You always meet deadlines and follow through on commitments and tasks. You have a successful track record of managing multiple work streams simultaneously.

  • Strong attention to detail: You have strong attention to detail, from grammar to minor content errors. You’re naturally detail oriented and excel in ensuring all t’s crossed and i’s are dotted.

  • Self-starting and highly organized: You thrive on completing tasks and monitoring progress towards project goals.

  • Excellent writing skills: You have excellent writing skills, both in email and short form content. You write clear, actionable, and friendly emails, and are able to write compelling bios that help therapists stand out and clients find the therapist that best suits them.

  • Reliable, strong work ethic: You’re self-motivated, hardworking, and thrive in a work environment where the bar is set high. You’re passionate, excited, and love your work!

  • Tech-proficient: You’re a fast typer, fluent in G-Suite (Google Sheets in particular), quick to learn new tech platforms, and not afraid to get into code if necessary.

  • Qualitative analytical skills: You have strong qualitative analytical skills. You’re able to learn about a prospective therapist and determine what their practice interests may be as well as what makes them unique, allowing you to write compelling emails and professional statements.

  • Resilience and perseverance: You’re tenacious. You have thick skin. You can maintain professionalism, stay positive, and keep going in the face of difficult customer support emails.

  • Passion for Zencare’s mission: You have a personal passion for mental health and increasing access to quality care through Zencare’s therapy search platform.

  • Positive, humble, respectful team player: You bring a can-do attitude and strong interpersonal and communication skills. You want to succeed as a team and demonstrate a willingness to support team members. You’re respectful of everyone.

  • Customer support, project management, and/or operations experience: 1-3 years of professional experience is a plus but not required.

Why you’ll love Zencare and our team:

  • Intensive operations training and career development at a mission-driven company.

  • The chance to join an early-stage startup that has a 4+ year track record of product-market fit in major U.S. cities, and take it national.

  • Exciting work every day! Zencare is growing rapidly and constantly evolving. Lots of teamwork and collaborative problem solving. If you want to learn and be part of a fast-paced team with driven, passionate colleagues, this is the place to be!

  • Work directly with the CEO, a former McKinsey consultant and Brown University alum, and a small women-led team that is ambitious and committed to your professional development.

  • The opportunity to fundamentally change the mental health landscape and improve the search for a therapist. We're passionate about increasing access to quality mental health care and will continue rapidly expanding our reach.

Compensation and benefits

  • Compensation: $40K - $50K per year & 0.0.5% - 0.1% equity

  • Generous remote work, work from home days, and vacation.

  • Team lunches and fun outings with a mission-driven, collaborative, and family-like team.

  • Please note visa sponsorship is not available.

To apply, send a resumé and cover letter to hello@zencare.co with subject line:
'Operations & Support Manager’