Photography Frequently Asked Questions

Photo & videoshoot

+ Rescheduling / Cancellation policy

Our photographers are dedicated professionals who are excited to meet with you! Like therapists, their work depends highly on scheduled appointments, so to respect their time, we have a strict rescheduling and cancellation policy.

Rescheduling within 2-7 days of the scheduled photoshoot will be subject to a $50 rescheduling fee.

Rescheduling within 48 hours of the scheduled photoshoot will be subject to a $90 rescheduling fee.

Cancellations within 14 days of the scheduled photoshoot will be subject to a $90 cancellation fee.

By confirming a photoshoot with us, you agree to this policy.
Thank you for your understanding!


To ensure you're satisfied with the photoshoot, please make sure to be critical of your portrait image when the photographer shows you on his/her camera preview screen.

However, if you'd like a reshoot, you can certainly request one.

A photo reshoot (45min) is an additional $120. A video reshoot (1h) is an additional $150.

All usage policies apply to images and videos from this reshoot. Your payment is required 7 days prior to the reshoot.

+ Why do we need a photo shoot?

The photo shoot is a chance for you to share your unique practice with prospective clients, and help them make an educated decision about seeking care from you! It's also a great way to create a millennial-friendly online presence that looks professional (rather than using a "selfie" photo).

Often patients have an image of the therapist office as clinical and scary, and we've found the opposite to be true. We want to offer you a chance to show prospective clients the warmth of your office, as well as explain your practice in a video that gives patients a sense of what you are like in-person.

+ What happens in the photo shoot?

We'll take a few photos of your waiting room, your office, and you! Please budget 50min for a photoshoot.

We'll also take a few short video clips in which you'll have an opportunity to share your expertise and therapy approach, and offer a short message to prospective clients.

+ What do I need to prepare?

Photos: Some therapists have preferred to tidy their office before the meeting, but others have kept it the way it typically is and it's worked out great too. (Clients appreciate the natural look!)

Video: We've found that therapists are great at sharing their expertise (perhaps as a result of sharing their knowledge with patients all day!) so please relax, and enjoy the shoot! Natural shoots are better than overly rehearsed lines, and we always edit the videos afterwards too, so you don't have to worry about a perfect shoot. If you'd like to prepare some messages beforehand, please feel free to take a look at other therapists' videos. Here are some topics we'll cover in the short clips:

  • A brief self introduction
  • Your expertise (e.g. anxiety, PTSD)
  • Therapy approach (e.g. CBT, Psychodynamic)
  • A message to clients

+ Any tips for photos?

  • Smile! :)
  • Professional, colorful clothes that stand out against the color of your wall. Stripes and patterns aren't recommended.
  • Ladies -- Wear some makeup if you would wear makeup for a professional photoshoot. No short skirts or low tops!
  • Gentlemen -- Please iron your shirts :)

+ I'm so nervous! What should I do?

Don't worry! Let your photographer know, and she'll figure out a way to make you smile :)

Power poses are great (superhero pose!) as are jumping jacks!!

Profile & Membership

Your Zencare link will be unique and identifiable to you, with your first name and last name; for example,
. We offer this professional link (rather than a random number at the end) so you can use it for business cards and in email signatures, like a personal website!

+ Can I make changes to my profile going forward?

Yes! You can email us at
at anytime, and we'll make direct edits to your profile.

+ Can any therapist join Zencare?

Zencare places a high priority on quality care, and only therapists who go through our rigorous qualification process can join and continue on as a member.

Below are some of the requirements for becoming a Zencare therapist. In addition, a Zencare team member meets with every therapist to ensure they are a good match with our mission!

Recommended. Every Zencare therapist must be recommended in one of the following ways.

  • Recommended directly by a client.
  • Referred by a current Zencare therapist or partner institution.
  • Vetted by the Zencare team in-person and can provide at least two client testimonials or professional endorsements.

Licensed and in good standing. Zencare therapists must also be licensed nationally and at the state level, accorrding to their profession, and in good standing with their state health departments.

Dedicated to improving access to care. We look for therapists who are passionate about what they do, and are excited to make access to great care easier for clients!

+ How can I spread the word about Zencare to colleagues?

Thank you so much for your support! Referrals and recommendations are the best way for us to grow our trusted community, and we welcome your introductions. Please feel free to spread the word with colleagues who you think would be a great addition to Zencare. We're currently growing our community in Providence, Boston, and NY.

We've made dozens of videos with therapists.
We'll coach you through everything, so sit back, and enjoy the experience! :)